Returns and Refunds Policy- We want you to love your South African sheepskin slippers, but if something isn’t right, we’ve got your back.
Please read our Returns and Refunds Policy below carefully.
Effective Date: 01/01/2020
Applies To: www.sheepskinslipper.co.za
Returns for Exchange
- You have 14 days from the date of delivery to request an exchange.
- Items must be:
- Unworn
- Unused
- In original packaging
- Customers are responsible for courier costs when returning items for sizing or personal preference issues.
- Exchanges are subject to stock availability.
Refunds
Refunds are issued only in the following circumstances:
- The item is faulty or damaged on arrival.
- You received the wrong item.
- We are unable to provide a suitable exchange due to stock constraints.
Conditions for Refund:
- You must notify us within 7 days of delivery.
- Send photos of the item and include your order number.
- If approved, a refund will be processed via your original payment method.
- Refunds may take up to 10 business days to reflect.
- For more details, visit our Shipping & Delivery Policy.
Non-Returnable Items:
- Slippers that show visible signs of wear or use
- Items returned without original packaging
- Items returned after the 14-day window
Returns and Refunds Policy: Return Address & Procedure:
Please contact us at online@sheepskinslipper.co.za before sending your item. We will provide courier details and steps to follow.
Thank you for supporting local and choosing quality South African sheepskin slippers.
For more information, please review:
Our South African Stockists: localislekkerza.co.za and Local is Lekker ZA Shop at Prison Break Market